VivaGuest
Where Guest Experience Meets Innovation
AI-Powered Automation
Run on Whatsapp
Seamless Integration With existing PMS & CRM
Multilingual Support
The hospitality industry continues to face challenges with fragmented guest communication, low engagement, and time-consuming check-in processes that reduce satisfaction and eNiciency. Many hotels also struggle with language barriers and miss valuable upselling opportunities during the guest journey. Modern travelers expect personalized, real-time, and multilingual support throughout their stay — expectations that are hard to meet with legacy systems and limited staN resources.
VivaGuest is a cutting-edge PropTech solution purpose-built for hotels. It enhances communication, drives upselling, and transforms the guest experience through the power of AI — all while speaking every guest’s language.
How VivaGuest Makes Every Guest Experience Better
- Personalized onboarding: A warm welcome message and a quick
introduction to the chatbot’s capabilities. - AI assistant 24/7 anywhere: Guests can chat or send voice notes in any
language and receive instant support — whether they’re in their room, at the
pool, or in the gym. - Seamless communication with the back office: Guests connect instantly
with hotel teams in any language. - Smart upselling: Targeted offers in the guest’s own language — promoting
spa treatments, dining, or late checkout effortlessly. - Smooth off-boarding: Easy checkout, thank-you message, and instant
feedback collection.
How VivaGuest Helps Hotels
- Reduce staff workload: AI filters and resolves repetitive requests
automatically. - Cut communication costs: The back office only handles complex cases,
while AI manages routine guest interactions. - Improve guest satisfaction: Faster responses, fewer errors, and happier
guests lead to better reviews. - Boost revenue: Automated upselling during the guest’s stay increases sales
with no extra effort. - Gain actionable insights: Feedback is pushed into the CRM, helping teams
track service quality and follow up more effectively. - Eliminate language barriers: AI assists international guests in any language
— without additional staff.
What Makes VivaGuest Different?
- Native WhatsApp communication: Guests interact through the app they
already use — no downloads or training required. - Native Microsoft Teams integration: Agents can respond directly within
Teams — no extra app or login needed. - OpenAI-powered intelligence: Conversational AI delivers natural, smart,
and context-aware interactions. - Seamless PMS integration: Instantly connects with your existing property
management system — no setup headaches. - Customizable dashboard & flow builder: Design and adapt guest journeys
— from welcome messages to upsells and feedback — to fit your property,
using simple drag-and-drop controls. - CRM integration (Salesforce & more): Automatically push feedback and
guest data into your CRM. - SaaS by design: Cloud-hosted, secure, and ready to scale across multiple
properties with continuous innovation.
AI-Powered Communication
Automates guest interactions from check-in to check-out, providing 24/7 assistance in multiple languages instantly on WhatsApp.
Seamless Human Handoff
Ensures a smooth transition from AI to human staN whenever needed — keeping eNiciency high while maintaining a personal touch.
Smart Engagement
Delivers personalized messages, promotions, and upselling opportunities in real time, helping hotels increase revenue and guest satisfaction.
Integrated Feedback & CRM
Captures structured guest feedback and automatically syncs it with your CRM, enabling smarter decisions, loyalty building, and improved service quality.
Let’s Talk
- Contact us at info@vivaguest.com to book a demo or learn more about the Viva Guest solution.